How CAVA Group’s, Zoës Kitchen, Overcame Technology Challenges to Boost Digital Sales

Zoës Kitchen faced a significant challenge: outdated and disconnected technology systems that were affecting their online ordering and customer loyalty programs. This led to lower-than-expected loyalty program participation and missed opportunities in online sales. It’s a situation many businesses experience when relying on inefficient or difficult-to-use technology – and Zoës Kitchen wasn’t alone in facing this struggle.

But instead of seeing these shortcomings as setbacks, Zoës Kitchen took a proactive approach to modernize their digital infrastructure. By addressing these technology gaps, they were able to unlock a new potential for growth.

At ResultStack, our full-stack developers worked alongside Zoës Kitchen to create a solution that seamlessly connected multiple touchpoints between their business and consumers. Through this solution, we enhanced their existing point-of-sale (POS) and online ordering platforms, while developing custom integrations to support their website and mobile app. The result? A smoother, more cohesive digital experience that drove increased loyalty program adoption and online sales.

Thanks to these custom software upgrades, Zoës Kitchen saw remarkable results:

• A ranking of #36 on the List of Top National Brands for Digital Solutions
• A 50% increase in their rank in the Gartner L2 Digital IQ Report – the highest year-over-year improvement Gartner has ever recorded.

These accomplishments were pivotal in Zoës Kitchen's growth, and they reflect the impact that thoughtful, customized software solutions can have on a business. Since the acquisition by CAVA Group, ResultStack has continued to support the CAVA Group's ever evolving needs with tailored solutions designed to complement CAVA’s unique brand.

If you’re wondering whether your digital systems could use an upgrade, ask yourself: When was the last time you conducted a systems audit? Disconnected technologies can hold businesses back in ways that aren’t always immediately obvious, and a fresh perspective could unlock new revenue potential.

At ResultStack, we offer a free digital systems audit to help identify where custom software enhancements can optimize your technology and improve operational efficiency. It’s an opportunity to see how small adjustments could drive big results.

Download our Digital Systems Audit Checklist and Schedule a Free Digital Systems Audit Review with a ResultStack Team Member Below!