How Self-Service Kiosks Can Accelerate Your Restaurant Expansion by 50%

Self-service kiosks are transforming the restaurant industry, helping businesses cut costs, increase efficiency, and enhance customer experience. Despite the initial investment, these kiosks deliver significant long-term benefits, from labor savings to higher sales and improved customer satisfaction. Major brands like Krispy Krunchy Chicken have leveraged kiosk technology to drive unprecedented growth, opening 605 new locations in 2024—exceeding their original goal of 400 by 50%. 

How Self-Service Kiosks Cut Costs and Improve Efficiency

Labor shortages and high turnover rates continue to challenge the restaurant industry. Self-service kiosks provide a solution by: 

• Automating order placement and payment processing
• Allowing staff to focus on food prep, customer service, and other essential tasks.

Businesses using kiosks report significant labor savings—even small restaurants save around $12,000 annually by reducing staffing needs (eatos.com). For larger brands, these savings add up even more. Krispy Krunchy Chicken reduced labor costs and increased profitability by implementing self-service kiosks engineered by ResultStack.

Boosting Sales with Smart Ordering and Custom Integrations

Kiosks not only streamline operations but also increase revenue. Studies show that self-service orders tend to be 30% higher than in-person transactions (Touch Dynamic). Automated upselling and cross-selling ensure customers see relevant add-ons and promotions, increasing ticket sizes without additional labor costs.

Krispy Krunchy Chicken was able to take their kiosk solution even further. In addition to faster order processing, ResultStack developed custom online ordering  enhancements and integrations that significantly reduced third-party commission rates, helping the company maximize profitability.

Meeting Customer Expectations and Staying Competitive

Big brands like McDonald’s and Taco Bell have long used self-service kiosks to improve speed and customer experience. Now, mid-sized and independent restaurants are following suit. According to the National Restaurant Association, 61% of consumers prefer kiosks for the convenience and control they offer.

Krispy Krunchy Chicken recognized this shift and acted on it—integrating self-service kiosks tailored to their needs, improving operational efficiency, and accelerating their expansion.

Understanding ROI: Are Kiosks Worth the Investment?

While the cost of implementing kiosks varies—ranging from $1,000 for tabletop models to $2,500 for stand-alone units—the ROI is undeniable. Restaurants that optimize labor costs and increase sales through kiosks typically exceed the industry's average ROI of 5-10%.

Additionally, potential challenges, such as customer learning curves or technical issues, can be minimized through proper training and reliable support. Companies like ResultStack offer customized kiosk solutions to ensure seamless adoption and maximum profitability.

Are You Ready to Scale Like Krispy Krunchy Chicken?

If you're looking to expand, reduce costs, and improve customer experience, self-service kiosks could be the key. Whether you're an independent restaurant or a growing franchise, ResultStack can help develop custom kiosk solutions tailored to your needs—just like they did for Krispy Krunchy Chicken.